General Return/Exchange Guidelines
Please contact us at firstname.lastname@example.org prior to sending any returns/exchanges back to us.
All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
Returns/exchanges may take up to 2 weeks to process, not including shipping times.
You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.
30 Day Return Policy – Unused Products Only
Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please contact us at email@example.com.
Purchases made from one of our distributors should be returned and reported to the distributor.
Exchanges (Defective/Damaged Products Only)
90 Day Exchange Policy – Defective Products Only
If you believe you have a defective product, please contact us at firstname.lastname@example.org
Defective products may only be exchanged within 90 days of purchase. In order to process your exchange, we will need your order number, description of your issue (including photos if available), and any other information about your use of the product that may help us understand the potential defect.
In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will exchange the product as needed.
Please note that we cannot offer refunds or exchanges for products that have been modified from their original state.
Damaged in Shipment
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to us within 14 days of receipt of the product.
If you receive your product and it has been damaged during shipment, please email us at email@example.com right away. Include a description of the damages and include pictures. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, a credit will automatically be applied to your account towards a future order.